Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Resolution Guarantee

  • Each ticket that you post to the customer support staff will be replied to in about 1 hour. All regular problems are going to be resolved right away. Nonetheless, if the support request you have submitted requires some help from a competent administrator, we’ll address the ticket to him and will notify you about the postponement.

  • Top quality support service
  • Expert Client Support Service

  • We will be working for you round the clock to supply advices and technical support as well as to aid you with any trouble that you might run into while monitoring your virtual server. We’ll aid you with all pre–installed software applications, plus your OS, server management panel (depending on the VPS type) and the Web Control Panel created completely by us.

  • Intuitive help center
  • An Educational Help Zone

  • Each section of the Web Control Panel that is available completely free with your VPS provides you with an internal collection of articles. You will find a number of illustrative how to tutorials and a selection of step by step video guides that present all the normal web site control responsibilities. You can obtain them by hitting the Help or Video keys in the upper right part of each Control Panel section.