1 hour ticket response
Quick assistance is our most essential objective and that’s why we have a team of skillful customer support engineers who are eager to provide a prompt reply to any question that you could have. Simply post your technical support ticket from your Web Control Panel and we’ll reply back to you within one hour at the latest. In fact, we work hard and aim for a twenty–minute client support ticket response time.
A Premium Technical Support Service
Each member of our help desk support team has several years of experience in the cloud website hosting services field and almost all of them have worked for us for at least five years. They all are prepared to respond to all your questions in the most professional way possible.
An Easy–to–Browse Help Center
Integrated into the Web Control Panel is an intuitive Help section, which offers you different sources of information. You can browse through a frequently updated knowledge base featuring web hosting account management articles and site administration articles, check out our instructional video tutorials or examine the F.A.Q. repository.