Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Web Control Panel you will find an exhaustive Help Center section featuring a ton of instructional articles and frequently asked questions. They are answered by our support team of competent techs. Just type in your question and our smart platform will offer you the most suitable answer.

  • Top quality support service

  • Instructional Video Clips

  • If you would like to see how an action is done or how an issue is resolved, instead of just reading about it, then have a look at our compilation of how–to video tutorials. They address many different issues and will help you quickly find your way around the Web Control Panel.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24–7 client support service and feature a sixty–minute support ticket response time guarantee. Our knowledgeable technicians will be available 24–7 and will settle any issue that you could have within less than 60 minutes after the client support ticket submission. In most cases, a response will be given to you within twenty minutes.