Technical Support Channels
A 60–Minute Response Time Guarantee
Every assistance request you submit to us will be dealt with within maximum one hour. In case your ticket or e–mail calls for additional assistance from a sysadmin, we’ll without delay forward it and leave a note to inform you that your case is being examined. If you take advantage of the Administration Services package, all of the server administration services included there will be completed at a time that suits you.
A Top–Quality Client Support Service
We will be available to you 24x7x365 to answer any queries that you may have with regard to our Web Control Panel or any of the applications that we have installed for you on the dedicated server. If you also need assistance tackling server administration procedures, you can have a look at our Administration Services package, which includes backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as installation and troubleshooting services
An Intuitive Help Section
Each Linux dedicated hosting server is fitted out with our free–of–cost Web Control Panel, which sports an in–depth knowledge base plus a group of how–to video tutorials. Whenever you require help with the Web Control Panel, just click on the Videos or Help buttons in the top right corner.