Though this is not the mainfactor to distinguish a dependable cloud website hosting company from a bad one and a reseller from a real supplier, the option to call and speak with a live person is an indicator that you are not using the services of a one-person firm and that you will be able to reach somebody if you're in need of help. The phone support for web hosting services may vary from basic to professional, therefore the problems which can be resolved through a phone call vary depending on the specific supplier. Generally, these issues are more basic and feature billing or first level technical issues as more difficult tasks usually require a support ticket where both you and the system administrators can track what's going on with a specific situation. Nevertheless, the option to call your supplier can save you considerable time and efforts for the multitude of small issues which may eventually show up when you manage your website hosting account.
Phone Support in Cloud Website Hosting
All of our cloud website hosting plans come with phone support fourteen hours per day even on official holidays, so that if you don't have an account yet, you can call us and find out more about our solutions or if we meet the system requirements for your sites. For your convenience, we have local phone lines in the U.S.A., Great Britain and Australia, so you'll be able to contact the phone number which is closer to you. In case you are a current customer, we will help you promptly with all of the general and billing matters as well as with multiple technical issues so as to save you time and efforts - we are aware of the fact that often it's much easier talk to a live person to get things done without delay. Of course, some situations simply cannot be resolved on the phone, so in such a case you'll be able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there is always someone to help you when you have any queries about the semi-dedicated server plans that we provide. Whether you want to know more about the plans, you have some billing issue or some general problem, you can call us. Despite the fact that some more complex troubles could require a support ticket in order to give some time to our technical support team to analyze, we'll assist you with a number of technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on three different continents - in the United States, the UK and Australia, we have local phone lines in all of these countries as well. In case you're in another country, we have an international number where you're able to contact us.