In case you are a website owner, a problem may always surface and it does not automatically need to be associated with the web hosting service. For instance, something could go wrong when you update a software app or some crucial content may be edited or deleted accidentally. Whatever the nature of the problem might be, you’ll need to touch base with the tech support team and request them to retrieve a backup or to help you resolve the problem that you’re confronting. How quickly they will do it will predetermine the interval of time that your websites will be unavailable. For some sites such as community portals or shopping portals, a prolonged downtime too often means lost clients and cash. With that being said, it is exceptionally important to use the services of a web hosting company that provides not only a good customer support service, but also a quick one.
One-Hour Response Guarantee in Cloud Website Hosting
Our guaranteed maximum reply time for any support ticket that you open or any email that you send is just 1 hour, even if you contact us during weekends and legal holidays. Whatever the essence of your enquiry or problem may be, we’ll help you out momentarily and will provide you with the needed information to troubleshoot any problem with your sites. The real reaction time commonly doesn’t surpass 15-20 minutes, which implies that you can just forget about waiting for hours on end to get a problem sorted out or what’s even worse – waiting around a whole day only to obtain a reply that more information is necessary whilst nothing’s solved. We will give you assistance in a timely fashion since we understand precisely how precious time can be in the dynamic digital era. The 1-hour response guarantee applies to any billing or technical inquiry that you may have with regards to our cloud website hosting services.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take full advantage of our super-fast support service. You’ll obtain a reply to any ticket posted via the hosting Control Panel or email sent to our tech and customer support staff in less than 1 hour. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. Often, it takes much less time to investigate and sort out a problem. We will supply you with more info in case the solution entails something that has to be done on your end. In case you get in touch with us during weekends or official holidays, the response time will be absolutely the same and considering the fact that our support staff is available 365 days a year, you will receive immediate help for any billing, general or technical issue irrespective of the hour.