A live chat is among the ways of communication offered by some web hosting providers as a part of their support service. Determined by the provider, the chat can be used for billing, pre-sales and/or technical assistance. This way of contact is quicker compared to a support ticket and it makes it much less likely to misspell or misunderstand a word compared to a phone call with an agent. What's more, when the trouble that you experience requires some time to be investigated and resolved, you'll be able to do something else at the same time instead of just waiting, like you'd have to do if you call. Also, you can use a live chat support service free of charge provided that you have Internet access even if your hosting provider is based in a different country and they don't have a local telephone number you can call.
Live Chat Support in Cloud Website Hosting
As a part of the support services that we offer for our cloud website hosting services, you can find live chat support which is online every day, even on holidays. You will be able to get in touch with us no matter if you already own an account or not, since we can assist you with pretty much anything, ranging from giving you general info on our services if you are not our client yet and you're thinking about ordering one of the packages, to assisting you with creating an e-mail account in an email client. Some problems are more complex and time-consuming, so you will have to use the ticketing system that is integrated in the Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for a lot of things.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support as standard with our services, therefore when you have any kind of questions concerning our semi-dedicated services, you'll be able to get in touch with our customer care team whenever you need regardless of whether you have already purchased your account or not. In general, the chat service is intended for pre-sales, billing and basic questions and difficulties, still we will help you with quite a few tech questions as well. We will help you pick the ideal plan for your web sites in case you do not have an account yet, we can reply any billing questions or concerns you may have or we can help you with setting up your new email address on your PC or smart phone - all the aforementioned will be done in a timely manner because our live chat service is online all day, every single day. Whenever you require assistance, you are able to speak to an agent and save considerable time.