The support that you will receive from your cloud website hosting company is really important, regardless if you have pre-sales questions and you are not a client yet, or you have some technical issue with an existing account. Prompt and accurate information regarding a question or an issue will save you lots of time and efforts, not mentioning that this could often be a proof that you're ordering from a real web hosting provider and not from a reseller. If you purchase a hosting account from a company that doesn't own its servers and it cannot access them directly, it's almost certain that you will wait for a few days to receive a response to any kind of query, so your web sites may stay offline for ages. In contrast, a supplier which provides numerous means of communication and has a support team available all the time can assist you right away and help you minimize or entirely avoid any downtime and possible losses.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the importance of getting assistance promptly, so our cloud website hosting services come with 24/7 technical support as well as several means of contact. If you don't have an account yet, you can easily call us or come on our live chat and talk to a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your websites. Thus, you won't end up buying a service which you can't use effectively. In case you already have your website hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel when the issue is strictly technical or it requires further analysis. In contrast to the vast majority of providers on the market, we answer to all tickets within the hour, so you won't have to wait for a whole day. Our support services can be used twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
You are able to try out our support services even before you purchase a semi-dedicated server account from us as we have telephone and online chat support for billing, pre-sales and common queries. Our agents will assist you to find the right plan or provide you with information about our servers, to verify whether the system requirements for your websites are met. If you're an active customer, you can also contact us through e-mail or through our ticketing system, which is accessible via the Hepsia web hosting Control Panel. We guarantee that whenever you employ any of these two methods of communication, you'll receive a reply within a maximum of one hour and that’s 24/7, which includes weekends and public holidays. In case you have used the hosting services of other suppliers, even large ones, you can compare the reply time as it usually takes a full day for them to take care of a support ticket.
24/7 Customer Support in VPS
When using our VPS, you will not have to wait for more than one hour to receive assistance for any problem that you could have with the server or the software that comes pre-installed with it. We guarantee this short response time for all tickets that you open from your billing Control Panel or emails that you send to our tech support team. We have local phone numbers in a number of countries globally as well as a live chat service where we are able to assist you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 using the numerous methods of communication, so whatever your question or problem is, there will always be someone to help you quickly. When you need help with third-party software, that you cannot install or which gives you troubles, you're able to benefit from the Managed Services upgrade package that we provide with all VPS plans.
24/7 Customer Support in Dedicated Hosting
All the dedicated server plans that we offer feature 24/7 support via several methods of communication and with a one-hour maximum response time warranty. When you want to learn more about the packages or you have some general or billing questions, you will be able to call one of the local numbers that we have worldwide or you may use our live chat support and consult with a live agent. For solely technical matters which require the help of a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an e-mail message, as all these channels are more appropriate to monitor a particular problem. The answer time for them rarely surpasses 30 minutes, therefore you can forget about waiting for a full day so as to receive help. Our support service is available for any server-related issues, including the pre-installed software. When you'd like to receive help with third-party applications, you may consider acquiring the Managed Services upgrade that we supply with all of the plans.